Good writing is the key to success in today’s fast-paced business world. Whether making a compelling argument or apologizing for an error, following-up a job interview or declining an invitation, trying to be persuasive or playing hardball, what businesspeople say and how they say it affects how colleagues, co-workers, and clients respond. Webster’s Business Writing Basics offers practical advice and easy-to-follow examples for preparing polished business and office communications that get results.

• An introduction to different letter-writing formats and the elements of letter style
• A handbook of grammar, punctuation, and forms of address, along with pointers on composing letters, and word usage
• 50 sample letters provide effective working models for almost every business situation. Special correspondence and security procedures for dealing with government agencies are also included
• Tips on using e-mail in business, plus an overview of e-mail privacy, security, and “netiquette”

Merriam-Webster, Incorporated is America’s oldest and most respected publisher of dictionaries and other language reference products. Our staff of full-time lexicographers is the largest in America and our database of more than 16.5 million examples of words used in context is the most extensive in the world. With more than 170 years of accumulated knowledge and expertise this distinguished company represents a tradition that dates back to Noah Webster.